Shipping Policy

🚚 Shipping Policy

At Figrhub, we are committed to delivering your collectibles safely, securely, and on time. Every figure we ship is handled with care — because we know it’s more than just a purchase; it’s part of your collection.

Please review the details below to understand how we process and ship all U.S. orders.

🕒 Order Processing

  • All orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Each collectible is inspected and packed carefully to ensure it arrives in collector-grade condition.

🚀 Shipping Method & Cost

  • We offer Free Standard Shipping on all U.S. orders — no handling or packaging fees.

  • Orders are shipped via USPS, UPS, or FedEx, depending on destination and product size.

⏱️ Estimated Delivery Time

  • Standard Delivery: 7–15 business days (varies by location and carrier)

  • Expedited Shipping: Not currently available but may be offered during limited releases

  • Delivery times may be affected by weather, peak seasons, or customs delays for international orders.

📦 Order Tracking

  • Once your order ships, you’ll receive an email with your tracking number.

  • You can track your package on the carrier’s website or on our Order Tracking Page at figrhub.com.

  • If you haven’t received tracking information within 3 days of purchase, please contact us.

🔥 Limited Edition / Editions Series — Final Sale (No Returns or Exchanges)

Our Limited Edition and Figrhub Editions series are designed exclusively for collectors — created in small batches and released in limited quantities.

Because these items are collectible, highly limited, and often part of numbered or curated drops:

➡️ All Limited Edition and Editions products are Final Sale — no returns or exchanges once the order is placed.
➡️ We cannot accommodate requests for refunds or exchanges for any limited-run items.

This policy ensures fairness to all collectors and maintains the integrity of our limited releases.

 

💥 Damage Exception — Replacement Available

We proudly ensure careful packaging for all collectibles.
However, if a Limited Edition item arrives with significant damage, we will provide after-sales support:

✔️ Eligible orders may receive a replacement shipment
✔️ Customers must provide clear photos of the damaged item and packaging
✔️ Claims must be submitted to support@figrhub.com within 7 days of delivery

Note: Damage refers to physical breakage affecting the product — not dissatisfaction with the model/design received.

🏠 Incorrect Addresses & Delivery Issues

  • Please double-check your shipping address at checkout.

  • Figrhub is not responsible for delays, lost shipments, or returns caused by incorrect or incomplete addresses.

  • If a package is returned to us, we can reship it after the correct address is confirmed (extra postage may apply).

💔 Damaged or Lost Packages

If your collectible arrives damaged or does not arrive within the expected timeframe:

  • Contact us at support@figrhub.com within 7 days of the expected delivery date.

  • We will help resolve the issue through a replacement, refund, or carrier claim investigation.

Note: For Editions blind-box products, damage must be related to product condition — not dissatisfaction with the randomly received design.

💬 Contact Us

If you have questions about shipping, tracking, or Editions blind-box policies, contact our support team:
📧 support@figrhub.com

We’re here to ensure your experience — from checkout to unboxing — is smooth, safe, and satisfying.